If you need to make a claim, all you need do is simply call the helpline manned 24 hours a day 365 days a year. Their telephone number is shown on your policy documents.

When you first call it is important that you have your documents to hand so they can verify your policy cover and take all the relevant information regarding your emergency.

The Domestic SOS helpline handles thousands of calls each year and is on hand to deal with any problem you may have.

Once full details have been taken, a tradesman local to your area will be dispatched to your home and be in attendance to deal with your problem within 2 hours (3 hours for rural areas).

Our helpline will provide you with emergency information regarding your problem and where appropriate give "First Aid" advice to minimise any further loss to your home.

Follow up calls to ensure you received all the attention and help you needed will be made.

Obviously we hope you never have a serious emergency at your home, but you can rest assured that if you do, Domestic SOS will be with you every step of the way ensuring you receive only the best standard of service available.

Domestic SOS, Total Peace of Mind.