Q: Wouldn't this cover be included in my household policy?

A: No, our cover has been designed to complement your household policy and provide you with a level of cover that theirs does not. An example being that your household policy should cover the cost of damage caused by a burst pipe or broken drain, but most certainly will not cover the cost of making emergency repairs and will not provide you with a reliable contractor.

Q: Most other companies don't allow you to make a claim in the first 28 days of cover, when can I make a claim under my policy?

A: Immediately after your initial 14 day cooling off period.

Q: I already have this cover with another company, how do I transfer to your cover?

A: Quite rightly you should already have this cover in place, however, we feel that our cover, service and value for money will be of more benefit to you. All you need do to transfer to our cover is simply apply for cover with us today and contact your bank to cancel any existing direct debit you already have in place 14 days later (so you are continuously covered). Cover should automatically cancel with your existing provider and you will be covered instantly with us.

Q: Am I guaranteed to be accepted for cover with you?

A: Yes, everybody who wishes to benefit from our amazing cover will be accepted from the moment they apply.

Q: Are you really on hand 24 hours a day?

A: Yes, our staff are on hand 24 hours a day 365 days a year to deal with any problems you may have.

Q: What happens if I move Home?

A: If you move house all you need to do is simply notify us of your new address and we will transfer your cover to your new home straight away.

Q: Are all your Tradesman fully qualified?

A: Most definitely, your safety and security is of paramount importance to us and as such all our tradesman are fully vetted and qualified. In fact every tradesman is registered with their respective trade bodies, all gas engineers are CORGI registered and all electrical engineers are NICEIC registered.

Q: Is all work undertaken at my home guaranteed?

A: Of course. All permanent work carried out by our contractors is guaranteed for at least 12 months.

Q: Some other companies make you contribute towards any repair costs or apply a policy excess, do you?

A: Absolutely not, we will never ask you to contribute towards the repair costs and you will never be asked to pay an excess. When you need our help we pay all the contractors direct so you never have to worry about finding a penny.

Q: In the event of an emergency will your contractor really contact me within 30 minutes?

A: Yes, all our contractors will contact you within 30 minutes of your call to our 24 hours Emergency Helpline and must comply with our strict Tradesman Service Standards.

Q: This sounds to good to be true, what's the catch?

A: There really is no catch. Our cover has been specifically designed to meet the needs of home owners such as yourself without you having to pay through the nose to get it. We like to think that we offer an exceptional service at a fair, realistic and affordable price.

Q: What happens if I have an emergency but I have go to work?

A: That's no problem at all. When our contractor contacts you simply explain the circumstances to them and they will be more than happy to arrange a convenient time to attend at your home that suits you.

Q: Are my details secure?

A: Definitely, all details supplied to us by our members and customers are held on secure computers and these details will never be given to any third party companies. Please see our Privacy Statement for full details.

Q: Are all calls to your Emergency Helpline answered in the UK?

A: Yes, all calls to our Emergency Helpline are answered in the UK by our fully qualified and dedicated staff.

Q: How do you collect my monthly payment?

A: Your monthly payment will be collected by us via direct debit so you never have to worry about being up to date. If you wish, you can also pay by one annual payment details of which are available when you join.