At Domestic SOS we are committed in protecting your privacy and ensuring that the security of your personal information is maintained. We therefore provide for you the following information on how we collect, store and use the information we hold about you.

Website

Any personal data you enter on our website (such as the online application form) will not be stored on our website but e-mailed securely to our in house computer systems. This information will then be used for the processing of your application and retained electronically on our main servers for added protection. At no time will your personal data ever be held online.

We will never pass your personal details to any other third party individual, company or organisation.

E-Mail

When you submit your application to us, we will use your e-mail address for forwarding onto you your policy documents and general information about how to make a claim, unless you request these documents are sent by post.

We may from time to time contact you by e-mail to tell you about new products or services we are offering, you can of course request not to receive this important information.

We will never pass your e-mail address to any other third party individual, company or organisation.

Data Protection

The data supplied by you will only be used for the purposes of processing your policy, including underwriting, administration and handling any claim which may arise. The data supplied will not be passed to any other third party individual, company or organisation except when you make a claim and then only to solicitors, loss adjusters, engineers, repairers or replacement companies for that purpose.

It is important that the data you have supplied to us is kept up to date. You should therefore notify us promptly of any changes. You are entitled upon the payment of any administration fee to inspect the personal data which we are holding about you. If you wish to make such an inspection, you should contact Domestic SOS at Minerva House, Spaniel Row, Nottingham, NG1 6EP.

We may respond to enquiries by the Police concerning your policy in the normal course of their investigations. Where it is necessary to administer your policy effectively or to protect your interests.

Third Parties

Domestic SOS will never sell, trade, rent or pass on any of your personal information to any other third party individual, company or organisation.

Consent

By using our services, you consent to the use and storage of your personal data in the ways described above.

This document was last updated December 2007.

If you have any questions or queries regarding your personal data please contact our office.