Each and every tradesman will comply with the following:-

Tradesman Service Standards

1. The tradesman shall extend to the customer a polite and courteous service at all times.
2. The tradesman shall at all times operate to the Service Standards as laid down to them.
3. The tradesman shall provide Domestic SOS with a priority service for all emergency situations.
4. In normal emergency conditions, the tradesman shall contact the customer within 30 minutes of notification to arrange access. The tradesman’s time of arrival shall be within 2 hours of the customers call, 3 hours in rural areas.
5. The tradesman shall report all problems/complaints to Domestic SOS within 24 hours of occurrence.
6. All work carried out, goods manufactured or produced, is to be carried out in a good substantial workmanlike manner by skilled employees and supervisors to BSI and BBA Standards, or an equivalent European Standard and/or relevant Codes of Practice.
7. All gas and electrical installation work must be in accordance with the Standards laid down by the Confederation Of Registered Gas Installers (CORGI) or the National Inspection Council for Electrical Installation Contracting (NICEIC) or an equivalent European Standard as appropriate and that such work will be covered by guarantees issued by these bodies.
8. All tradesmen must understand that Domestic SOS's authorised representatives will report incidents of unsatisfactory performance and/or non-compliance with contract conditions. Domestic SOS reserves the right to cancel or suspend contracts, withdraw offers of work, or take any other action that may be deemed appropriate.

Health and Safety

1. All tradesmen must comply with the carrying out and completion of risk assessments in respect of COSHH, Noise, Electricity and Six Pack (EC legislation).
2. Copies of such risk assessments must be kept and full and free access to the information must be made available to Domestic SOS.
3. Domestic SOS is fully committed to its obligations under the Health and Safety at Work Act 1974, subsequent and related legislation and future enactments. It expects all Tradesmen to be equally committed.
4. It is necessary for all tradesmen to demonstrate not only their commitment but also their actual arrangements to ensure a satisfactory standard of Health and Safety for their employees, non-employees and members of the public.
5. The need for commitment applies equally to sub-contractors and they should be aware that it is their responsibility to ensure that they comply.
6. Tradesmen will be expected to demonstrate the necessary understanding of the Health and Safety aspects of the work they are to do for Domestic SOS and have the resources to solve problems as they arise.
7. There will be officers who routinely monitor tradesmen work, including the standard of Health and Safety.

These standards have been set so you, the customer, receives only the best available service. Should you ever be anything other than completely satisfied with any work undertaken at your home, then you should immediately contact our company so we can arrange to solve any issue you may have.